Effective Date: 08.21.2025

Hope Haven Recovery Center (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy and Terms of Service explains how we collect, use, protect, and disclose your information — both through our website and during our treatment services — while complying with federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

If you have any questions about this Privacy Policy, please contact:

Privacy Officer
Hope Haven Recovery Center
Phone: 404-905-6966

HIPAA Notice of Privacy Practices

As a behavioral health provider, Hope Haven Recovery Center is a covered entity under HIPAA. This means we are legally required to protect your Protected Health Information (PHI) and provide you with this Notice of Privacy Practices.

How We May Use and Disclose Your PHI

We may use and disclose your PHI for the following purposes:

  • Treatment: Coordinating your care with other healthcare providers or facilities.
  • Payment: Billing you or your insurance provider.
  • Healthcare Operations: Improving services, training staff, conducting audits, and ensuring quality care.

We may also disclose your PHI in specific situations such as:

  • Medical Emergencies or Hospitalization
  • To Prevent Harm: If you present a serious threat to yourself or others.
  • Legal Requirements: In response to subpoenas, court orders, or government reporting requirements (e.g., abuse or neglect).

Your Rights Under HIPAA

You have the right to:

  • Inspect and request a copy of your health records.
  • Request amendments to your records.
  • Request restrictions on certain uses and disclosures.
  • Receive confidential communications in the manner you choose.
  • Receive an accounting of disclosures we have made.
  • File a complaint without fear of retaliation if you believe your rights have been violated.

Our Legal Duties

We are required by law to:

  • Maintain the privacy and security of your PHI.
  • Provide you with this Notice of Privacy Practices.
  • Notify you if a breach occurs that compromises your PHI.
  • Abide by the terms of this notice.

Information We Collect Online

When you visit our website (https://www.hopehavenusa.com), we may collect personal and non-personal information to provide services and improve your experience.

Information You Provide Voluntarily

  • Contact forms (name, email, phone, message)
  • Assessment or intake forms
  • Newsletter signups or downloadable resources

All information submitted is transmitted and stored securely in our HIPAA-compliant systems.

Use of Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website usage
  • Optimize site performance
  • Measure marketing effectiveness

We may use tools such as Google Analytics or Facebook Pixel. These tools do not collect PHI and are used only for site and marketing improvements. You can disable cookies in your browser.

Third-Party Services and Advertising

We may work with third-party vendors to improve our website and marketing. These parties do not receive your PHI. Personal and health information is never sold or shared with outside marketers.

How We Protect Your Information

Hope Haven Recovery Center uses industry-standard security practices to safeguard all personal and health information, including:

  • Secure encryption protocols
  • HIPAA-compliant CRM and data storage
  • Role-based access restrictions
  • Regular audits and staff privacy training

Children’s Privacy

We do not knowingly collect or store information from individuals under the age of 18.

Age Requirement

By opting in to receive SMS communications, you confirm that you are at least 18 years of age or are the parent or legal guardian of the individual for whom you are requesting information or services.

SMS Consent and Terms & Conditions

Hope Haven Recovery Center may send SMS/text messages if you provide your mobile number and consent.

Information Obtained

  • Mobile numbers collected for SMS consent are used only for communications directly related to your relationship with Hope Haven Recovery Center.
  • SMS consent is not shared with third parties for marketing purposes.

Types of Messages You May Receive

  • Clients & Guests: Appointment reminders, care updates, intake instructions, and resources.
  • Vendors/Partners: Updates regarding scheduling or service coordination.
  • Job Applicants: Application status updates, interview scheduling, and onboarding notifications.

Messaging Disclosures

  • SMS consent is only collected when a user voluntarily opts in
  • Message frequency may vary
  • Message and data rates may apply
  • Reply STOP to opt out
  • Reply HELP for assistance

Required non-sharing clause:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Downloadable Resources and Assessments

Any downloadable assessments or resources offered through our website follow the same protection standards. If the information qualifies as PHI, it is securely transmitted and stored.

Changes to This Privacy Policy

We may update this Privacy Policy and Terms of Service at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this policy, your privacy rights, or SMS terms, please contact:

Privacy Officer
Hope Haven Recovery Center
Phone: 404-905-6966