Privacy Policy

As a behavioral health provider, Hope Haven Recovery Center is a covered entity under HIPAA. This means we are legally required to protect your Protected Health Information (PHI) and provide you with this Notice of Privacy Practices.

How We May Use and Disclose Your PHI

We may use and disclose your PHI for the following purposes:
• Treatment: Coordinating your care with other healthcare providers or facilities.
• Payment: Billing you or your insurance provider.
• Healthcare Operations: Improving our services, training staff, and internal audits.

We may also disclose your information in situations such as:
• Medical Emergencies or Hospitalization
• To Prevent Harm: If you present a serious threat to yourself or others.
• Legal Requirements: In response to subpoenas, court orders, or government reporting requirements (e.g., abuse or neglect).

Your Rights Under HIPAA

You have the right to:
• Inspect and copy your health records.
• Request amendments to your information.
• Request restrictions on uses/disclosures.
• Receive confidential communications in the manner you choose.
• Receive an accounting of disclosures we have made.
• File a complaint without fear of retaliation if you believe your privacy rights have been violated.

To exercise any of these rights or to file a complaint, please contact our Privacy Officer at the information provided above.

Our Legal Duties

We are required by law to:
• Maintain the privacy and security of your PHI.
• Provide this Notice of Privacy Practices.
• Notify you in the event of a data breach involving your PHI.
• Follow the terms of this notice.

Information We Collect Online

When you visit our website (RadixRecovery.com), we may collect certain personal and non-personal information to improve your experience and provide services.

Information You Provide Voluntarily

• Contact forms (name, email, phone, message)
• Assessment or intake forms
• Newsletter signups or downloadable resources

All information submitted through these forms is securely transmitted and stored in our HIPAA-compliant CRM.

Use of Cookies and Tracking Technology

We use cookies and similar tracking technologies to:
• Understand how visitors use our website
• Optimize website performance
• Measure marketing effectiveness

This includes tools such as Google Analytics and Facebook Pixel. These tools do not collect PHI and are used strictly for marketing and site improvement. You can disable cookies in your browser settings.

Third-Party Services and Advertising

We work with third-party marketing companies to improve our services. These companies do not have access to PHI and are not provided any client medical information.

We may run online ads, including retargeting campaigns, but no personal or health information is shared or sold to third parties.

How We Protect Your Information

Hope Haven Recovery Center uses industry-standard practices to protect all client and visitor information, including:
• Secure data encryption
• HIPAA-compliant CRM and storage systems
• Restricted access to personal information
• Regular audits and staff training

Children's Privacy

Hope Haven Recovery Center does not serve individuals under the age of 18. We do not knowingly collect or store information from minors.

Downloadable Resources and Assessments

Any downloadable assessments or resources offered through our website follow the same data protection policies outlined in this Privacy Policy. If these forms collect information that qualifies as PHI, they are transmitted and stored securely in our CRM.

Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or legal obligations. Updates will be posted to this page with a revised effective date.

We encourage you to review this policy periodically.